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Terms and Conditions


Refund policy

If you are not completely satisfied with your purchase you may return all undamaged items within 7 days of the order date.

Please note

Merchandise marked SALE or purchase with the use of Black is Beautiful discount codes can only be exchanged and cannot be refunded

Any products purchased under the mystery box option cannot be refunded or exchanged.

Please note that we DO NOT offer free returns. Our delivery surcharge is NON refundable.

No returns will be accepted after 7 days. Black Is Beautiful will credit you in the same manner as your original payment within 7 days of receiving the returned item. Please send with your order invoice marking items that you wish to return to the below address

Send your returns to:



Orders placed Monday-Friday before 10 AM GMT will begin processing that day, excluding holidays, and usually ship within 7-10 business day depending on availability and credit verification. All orders placed after 11 AM GMT will begin processing the next business day.

Orders placed on Friday after 10am GMT will begin processing on the following Monday. Black is Beautiful will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We do not offer Saturday or Sunday delivery.




If you are not present when delivery is made royal mail should leave a card with your tracking number enabling you to collect your order from your local depot.